Your Questions Answered
We know questions pop up when you’re downloading, editing, or selling your templates — and we’re here to make things easy. This page brings together answers to the most common questions we get about Createful Journals, from accessing your purchases and subscriptions to editing files and using your templates with confidence.
Whether you’re brand new to PLR or an experienced seller, start here. Chances are you’ll find the solution you need without waiting for a reply.
If your question isn’t covered below, don’t worry — you can always reach us through the Help Desk inside your account or by emailing us at [email protected].
We’re happy to help!
FREQUENTLY ASKED QUESTIONS ABOUT PURCHASES
What are my license rights?
This content comes with a Commercial License (PLR) so you may edit & brand this as your own and resell or giveaway the completed versions as PDFs only.
See full details on our License Page here.
What is your Refund/Exchange Policy?
We generally do not give refunds or exchanges. If you have an issue with your order please contact our customers service on [email protected] and we will respond to your concerns.
My Coupon Code isn't working, what do I do?
When you use a coupon code for your purchase(s), there is a prompt at bottom of your shopping basket page, “Have a Coupon? Apply Here”, enter coupon code in box which opens up. Be sure to update your cart before checkout to apply the code accurately.
The coupon codes have expiry dates & may be closed.
How do I download my Purchase?
If you purchased before 1 September 2025, your downloads can be found inside your membership area under the Active Resources page. Simply log in to your account here: https://createfuljournals.com/amember/member
From there, click on the product link to download the files. We recommend saving them into a dedicated folder (e.g., Createful Journals) on your hard drive to keep everything organized.
For products released after 1 September 2025, downloads are delivered through ThriveCart. Once your purchase is complete, you’ll see a direct download button on the checkout thank-you page. This ensures you always have instant access to your files.
Once you’ve been registered on our new system, you’ll always be able to log back into your dashboard there and see all your purcchases.
Need more help? If you can’t find your files or have any trouble accessing them, just reach out to us at [email protected] and we’ll be happy to assist you.
You can also view all your purchases made through ThriveCart by clicking on the link at the bottom that says: “Click here to manage your billing details and view purchase history”on any invoice that is emailed to you
When will my Credit Card be charged?
We accept payments via PayPal and Stripe — both support all major credit cards. Charges are processed immediately once you confirm your purchase.
If you subscribe to any of our Monthly Memberships, your payment will be automatically debited on the same day each month, starting from your original purchase date.
You offered a bonus to another seller's product, where do I find it?
We will always provide you with a link or directions on how to get the bonus offered. At times, we require proof of purchase and that can be provided by a screenshot of your payment provider’s receipt.
Why am I being charged sales tax? What other Taxes do I have to pay?
Because Createful Journals is based in Canada, we are legally required to collect and remit sales tax from Canadian residents only.
If you live outside of Canada, no sales tax, international taxes, or duties will be added to your purchase.
I lost access to a course, how do I get it back?
We recently moved our courses to a new platform and all access is now managed through ThriveCart. An email was sent out to all members with the relevant details. Please check your inbox (and spam folder just in case).
Still can’t find your course? Open a support ticket through our Help Desk or email us at [email protected] and we’ll get you back into your course quickly.
How do I cancel a subscription to a monthly membership?
If your subscription started before 1 September 2025:
Log in to your membership page: https://createfuljournals.com/amember/member
Under Useful Links, click Payments History.
Find the subscription you’d like to cancel and click the highlighted Cancel Subscription link.
If you paid via PayPal, you can also cancel directly in your PayPal account.
Stripe/Credit Card payments can only be canceled from within your membership account (we cannot cancel these for you).
How do I cancel my order? Can I return it?
Due to our products being Digital Products. We do not accept cancellations or returns. This is clearly stated on our terms and conditions page.
FREQUENTLY ASKED QUESTIONS FOR NEW MEMBERS
I'm new to the world of PLR, where should I start?
If you’re just beginning, the best place to start is with our course Createful Creating in Powerpoint and our Starter templates.
These resources will show you exactly how to:
Download and edit PLR templates (even if you’re new to PowerPoint or Canva).
Understand what you can and can’t do with PLR licenses.
Turn a template into a finished journal, planner, or printable you can resell.
You can also have a lok at this intro to PLR Video here
Once you’re comfortable, you can move on to full-fledged journals, planners, and themed bundles that will give you more variety and depth for your shop.
Where do I log in to the Createful Journals Membership Site?
If your purchase was made before 1 September 2025:
You can log in to our membership site here: https://createfuljournals.com/amember/login
When you purchased your first product, you were sent login details and created your own password. Once logged in, you’ll find your products under the Active Resources page.
If your purchase was made after 1 September 2025:
All new products are delivered through ThriveCart. At the time of purchase, you received an email from ThriveCart with your login link and instructions to access your downloads.
Tip: If you can’t find your ThriveCart email, check your spam or junk folder.
Still can’t access your content? Contact us at [email protected] and we’ll resend your login details.
What format do the products come in?
Our older products are delivered mostly in PowerPoint (editable) and PDF (print-ready) formats. Our newer releases, also include editable Canva templates, giving you even more flexibility in how you customize your products.
Standard journal and planner sizes include 6×9, 8×10, and 8.5×11 inches.
Images and graphics are supplied as JPG and/or PNG files (specific details are always listed on each product sales page).
Do I need any writing Skills?
Not at all! ✨ One of the best things about low-content books and PLR templates is that they require very little writing. Most of the content is already structured for you — think journals, planners, trackers, and coloring books.
All you need to do is:
Edit the templates to match your style (fonts, colors, graphics, or prompts).
Add a personal touch if you’d like.
Publish and share them with your audience.
So even if writing isn’t your strong suit, you can still create professional, polished products quickly.
Do I need Design Skills?
Nope! We’ve done the hard work for you. All of our templates are ready-to-use, done-for-you designs created in PowerPoint and Canva. They’re high-quality, professional, and super easy to edit.
You can quickly:
Change fonts, colors, and images.
Add or remove pages.
Customize to fit your brand.
Even if you’ve never touched a design program before, you’ll be able to make these templates your own in minutes.
How do I access my purchases?
If your purchase was made before 1 September 2025:
Log in to your membership account here:
https://createfuljournals.com/amember/member
Go to your Active Resources page, where you’ll find all of your purchases listed. If you have trouble accessing files, try clearing your cookies and cache in your browser, then log back in.
If your purchase was made after 1 September 2025:
Your products are delivered through ThriveCart. At checkout, you’ll see a direct download button, and you’ll also receive an email with your unique download link.
In addition, ThriveCart gives you access to your Customer Hub dashboard, where you can:
See all of your past purchases in one place.
Re-download your products anytime.
Manage active subscriptions (update billing info, cancel, etc.).
Tip: If you can’t find your ThriveCart login email, check your spam/junk folder.
Still need help? Contact us at [email protected] and we’ll resend your access details.
What software do I need?
Most of our products are created in the latest version of Microsoft PowerPoint, which makes them easy to edit and customize. You can access PowerPoint through a Microsoft 365 subscription here: https://www.office.com/
Other formats may include:
PDF files (ready to print)
Word documents (for Journal Prompts)
Canva templates (included with many of our newer releases, perfect if you prefer a drag-and-drop editor)
So whether you’re using PowerPoint, Word, or Canva, you’ll be able to open and edit your files quickly.
How can I learn how to use your products better? Do you offer any courses?
Yes! We offer our Signature Course – Createful Creating in PowerPoint, which shows you step by step how to take ideas and turn them into professional journals and planners. The course also includes a set of practice templates so you can learn hands-on.
Where can I sell the products I make?
You have lots of options for selling your finished products. Popular platforms include:
Amazon KDP – great for print-on-demand publishing.
Etsy – ideal for selling printable or physical versions.
Lulu – another option for print-on-demand publishing.
Your own website or shop – full control and no marketplace fees.
And yes, you can sell the same product across multiple platforms (for example, listing it on Amazon and Etsy). Many sellers do this to maximize visibility and reach more customers.
Tip: Just make sure you’re uploading your final products only (PDFs or print-ready files). Editable source files (like PowerPoint templates) cannot be resold.
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FREQUENTLY ASKED TECHNICAL QUESTIONS
I downloaded the file but it won’t open. What should I do?
Sometimes files download in a compressed ZIP folder. Make sure you unzip/extract the folder before trying to open the templates inside.
If the issue continues, check that you’re opening the correct format (PowerPoint, Word, Canva link, PDF).
Can I recover my files if I lose them?
Yes! Just log back into your membership account (before Sept 2025) or your ThriveCart Customer Hub (after Sept 2025) to re-download your purchases anytime.
Do I need special fonts to use your templates?
Most templates use free fonts you can download online. Font names (and links if applicable) are listed in the product Help File or description. You can also substitute with any font you prefer.
The colors or images look blurry when I print. How do I fix this?
Make sure you’re exporting to PDF at 330 dpi (see our FAQ on preventing image compression).
Also double-check your printer settings are set to Best Quality instead of Draft.
Can I edit your templates in Google Slides or Keynote?
Our templates are designed for PowerPoint and Canva. Some users open them in Google Slides or Keynote, but certain formatting or fonts may not display correctly. For best results, we recommend PowerPoint or Canva.
My Canva template says the link is invalid. What should I do?
This usually happens if the link wasn’t copied correctly or if you’re not logged into your Canva account. Try again while logged in. If the issue persists, contact us and we’ll resend your link.
How can I prevent image compression when exporting my PowerPoint file to PDF?
To keep your images crisp when exporting from PowerPoint:
Go to File > Export > Create PDF/XPS Document.
Click Options.
Make sure to uncheck the box for Document structure tags for accessibility.
Under resolution, choose 330 dpi instead of High Fidelity.
This will give you a high-quality PDF without unnecessary compression, ensuring your graphics and images stay sharp.
Can I mix templates from different products? What about templates from other sellers?
Yes! You can absolutely combine templates to make your journals, planners, and printables unique.
In PowerPoint, you can use the “Reuse Slides” feature to pull in pages from other templates (either from Createful Journals products or even products you’ve purchased from other PLR sellers).
This is a fantastic way to:
Build larger products quickly.
Mix and match styles.
Create completely new products from existing content.
Pro Tip: Combining elements from different templates is one of the easiest ways to make your products stand out from others using the same PLR.
Do you have a video showing how to download and use the fonts in your templates?
Yes! We’ve created a step-by-step video tutorial to guide you through the process of downloading and installing the fonts used in our templates, and how to apply them correctly.
Watch it here
This quick walkthrough will help ensure your templates look exactly as designed.
I purchased a set of templates, but when I open them in PowerPoint I see the message: “Presentation cannot be edited because it contains restricted fonts.” Do the fonts come with the product? How can I edit the file?
This message simply means that the original template was saved with embedded fonts. You don’t need the restricted font to edit the file — here’s how to fix it:
Open the template in PowerPoint.
Go to File > Options > Save.
Scroll down to the section for Preserve fidelity when sharing this presentation.
Uncheck the option for Embed fonts in the file.
Click Save.
Now you can replace the embedded fonts with any fonts installed on your computer — or choose your own to customize the look.
Tip: If you’re looking for the exact font used in a template, check the product listing or Help File, as many of our products note the font names so you can download them (if free) or substitute with something similar.